Privacy Policy

Last updated: April 2025

At Optrix Web Studio, your privacy matters. This Privacy Policy describes what personal information we collect, how we use it, and your rights with respect to that information when you visit our website or submit an inquiry.

By using this website, you consent to the practices described in this policy.

1. Who We Are

Optrix Web Studio is an IT services business providing web development, SEO, AI chatbot, lead generation, automation, and maintenance services. We are based in Chandigarh, India, India and operate primarily online, serving clients worldwide.

For privacy-related matters, you can reach us at optrixwebstudio@gmail.com.

2. Information We Collect

We collect information in two ways:

Information you provide directly

When you submit the contact form on this website, we may collect:

• Full name
• Email address
• Phone number
• Company or organization name
• Service interest and approximate budget
• Project description or message content

You are not required to submit this information to browse the website. It is collected only when you choose to make contact.

Information collected automatically

When you visit this website, basic technical data may be recorded by the server, including your IP address, browser type, operating system, referring URL, and pages visited. This data is used for security, performance monitoring, and general site improvement.

3. How We Use Your Information

Information you submit through the contact form is used to:

• Review your project inquiry and assess whether we can help
• Respond to your request via email or phone
• Prepare proposals or quotes relevant to your stated needs
• Follow up on ongoing project discussions

We do not sell, rent, or trade your personal information to third parties. We do not use submitted information for unsolicited marketing without your consent.

4. Legal Basis for Processing

We process your personal information on the basis of:

• Consent: You voluntarily provide your details when submitting the contact form
• Legitimate interest: Responding to business inquiries and managing our client pipeline is a core operational need
• Legal obligation: We may retain certain records where required by applicable law

5. Data Storage and Security

Contact form submissions are stored on our web server to ensure reliable capture of inquiries. We take reasonable technical and organizational precautions to protect your data from unauthorized access, loss, or disclosure.

However, no internet transmission is entirely secure. While we do our best to protect your information, we cannot guarantee absolute security of data transmitted to or from this website.

Data is stored for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Inquiries that do not result in a project engagement are typically retained for up to 12 months and then deleted or anonymized.

6. Cookies and Browser Storage

This website uses essential browser storage mechanisms (such as session cookies and localStorage) for the following purposes:

• Storing your cookie consent preference so you are not prompted on every visit
• Maintaining lightweight interface preferences (such as theme selection)
• CSRF protection tokens for contact form security

We do not currently use third-party analytics, advertising, or tracking cookies. If this changes, this policy will be updated and appropriate consent mechanisms will be implemented before such cookies are activated.

You can control or delete cookies through your browser settings. Blocking essential cookies may affect certain site functionality.

7. Third-Party Links

This website may contain links to third-party platforms, including Upwork. Clicking these links will take you to an external site governed by its own privacy policy. We are not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policies of any external sites you visit.

8. International Visitors

This website is operated from India. If you are visiting from outside India, please be aware that your information may be transferred to and processed in India, where data protection laws may differ from those in your jurisdiction. By using this site, you consent to this transfer.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to any legal retention obligations)
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at optrixwebstudio@gmail.com. We will respond to verified requests within a reasonable timeframe.

10. Children's Privacy

This website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information through this site, please contact us so we can delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised policy will be published on this page with an updated date. We encourage you to review this page periodically.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please contact us at:

Optrix Web Studio
Chandigarh, India
Email: optrixwebstudio@gmail.com
Phone: +91 99889 06612